24-hour Customer Support
Halaxy offers real-time customer service by phone and email beyond anything else available: 24 hours a day.
01. Real-time phone and email support
From setting up your account to migrating your entire practice, you can rely on Halaxy to provide the support you need when you need it.
With offices in Asia-Pacific, Europe, and North America, our team is always one phone call or email away 24 hours a day.
If you'd like to experience it yourself, contact us on community@halaxy.com or gives us a call on 1800 984 334. We're always here to help.
02. Talk to a real person
Technology is great, and we apply it where it matters: in providing a free to use award-winning software that removes your administration and saves you time. But when it comes to offering the support you need, nothing beats human-to-human interaction.
Our support team is trained to listen and understand your specific needs, and to handle simple and complex queries in a timely manner - so you can have your issues resolved fast, and can focus on treating patients.
When you call or email Halaxy, a real human being answers the phone or writes back to you - and that’s one of the reasons we offer industry-leading resolution times.
03. Halaxy Help Guide
Our support team is always on-hand, ready to help you with any issues you might have, whether it's 9 am or 9 pm – and our Help Guide is packed with extensive tutorials and video walkthroughs that you can use to learn more about your Halaxy account. Visit the Halaxy Help Guide to learn more.
04. No compromises on product or customer service
Yes, Halaxy is free, but that doesn't mean you're missing out or compromising on quality. Halaxy has built a reputation for being one of the world's best health technologies.
You can use Halaxy for free to run your entire practice. You only pay for optional add-on features that turbocharge the benefits of using Halaxy - that's it!
Thanks so much for responding so promptly!! You have resolved my problem. Halaxy is awesome!MICHELLE Psychologist
Halaxy helps you
- FIND THE ANSWER YOU NEED, WHEN YOU NEED IT WITH REAL-TIME SUPPORT
- NAVIGATE YOUR PRACTICE SETUP WITH ON DEMAND TRAINING MATERIALS
- CUSTOMISE YOUR PRACTICE TO YOUR HEALTH SYSTEM
Explore more of our features
Run your entire practice from your calendar. Ideal for sole, group and multidisciplinary practices
Track your practice's health with real time reporting
Ask us any question you like - we provide 24 hour global phone and email support, 5 days a week
Get started for free today!
Halaxy's free core software includes all the essential features you need to run your practice, from smart calendar and online bookings, to invoicing and financial reports, no matter your size or the number of practitioners in your practice.
* Sign up is free, quick and no credit card is required.
